Frequently Asked Questions
We have gathered the most frequently asked questions below.
You can always reach our support team (email@example.com) or click the Chat/Help in the bottom right corner to get in touch.
🏃 Onboarding Steps
Connect your LinkedIn account
Click the SHIELD Chrome Extension in the top right corner of your browser.
Insert your license key from the onboarding email you have received from us.
Read and confirm our terms and click Verify to connect your LinkedIn account to SHIELD.
Log in to SHIELD
Upon successful verification in the SHIELD Chrome Extension you can now go to the log in page and use the credentials (user/password) provided in the onboarding email.
🤖 Account Basics
Change profile photo
Keep your SHIELD account up to date by changing your profile photo.
Once logged in, here's how.
1. At the top right, click your name/avatar
2. Select file under Avatar and choose a photo from your computer. Then click Start Upload.
Change your email address
Change your password
Currently we do not support changing passwords.
To up your security across the internet we do recommend using a password manager like 1Password or LastPass (no affiliation).
Log out of SHIELD
Should you want to log out of SHIELD, click your name/profile in the top right corner.
Under Exit, click Logout.
System requirements for SHIELD
You can register an account from any device and from any browser.
You need a Chrome Browser to connect your LinkedIn account to SHIELD (See "Connect your LinkedIn account" under Onboarding Steps).
After verifying your LinkedIn account you can log in to SHIELD from any device and from any browser, at any time.
Can I try SHIELD for free? Free trial?
Absolutely! Choose any plan to start a 10 day free trial. We require credit card information. However, you can always cancel your subscription before the trial period ends.
How can I pay?
We accept most credit cards. All payments are handled securely by Stripe Payments and no card info is stored on our servers.
What happens when I add or remove users?
When you add/remove users your plan is upgraded/downgraded automatically.
For example if a new user joins your team. We will automatically charge you for 1 additional user and ONLY for the remaining days of your billing cycle.
When you remove a user, the remaining days of his subscription are calculated and returned in the form of credit. This credit is automatically used as payment method at your next billing cycle.
Is my credit card information secure?
At SHIELD we take credit card data security very seriously. For that reason, we use Stripe Payments to securely handle credit card information. Your credit card information is not stored on our servers.
Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.
Do you issue invoices? Is VAT included?
Yes, we do issue invoices and VAT is included in the price if it applies to you. You can edit your invoice information and provide your company information to our support team after signing up.
Manage billing information
Manage your billing information and keep your card details up to date so your SHIELD subscriptions stays active.
Here's how to update your billing information:
1. Click your name/profile in the top right corner.
2. Choose the tab Billing
3. Add/change card details.
How can I get a refund?
If you cancel your SHIELD subscription within 48 hours of the purchase, you are eligible for a full refund. Here's how to apply for a refund:
1. Log in to your SHIELD account on https://analytics.shieldapp.ai
2. Click your name/photo on the top right and select Billing.
3. Click Cancel next to your subscription plan and confirm you want to cancel your active subscription.
Once this is done, please contact our support team (firstname.lastname@example.org) with the refund request and provide your payment receipt or order reference ID.
How to cancel your SHIELD subscription
If you wish to cancel your subscription, click your name/photo in the top right corner. Go to Billing, and cancel your subscription under Plans.
How do I cancel my account?
To cancel your account, first cancel your subscription. Click your name/photo in the top right corner. Select Billing and Cancel your subscription under Plans. To cancel/delete your account get in touch with our support team (email@example.com).
🤕 Common Issues
Missing data / unverified
Your data and analytics are not showing, is incorrect, or missing.
You simply need to re-verify your account as the connection has most likely been lost.
Verify in the SHIELD Chrome Extension.
Chrome Extention says 'undefined'
Ok, buckle up. This is quickly fixed! 💪
1. First log out and back in to your LinkedIn account.
2. Then restart your Chrome browser.
Now click Verify in the SHIELD Chrome Extension.