Frequently Asked Questions
We have gathered the most frequently asked questions below.
You can always reach our support team (firstname.lastname@example.org) or click the Chat/Help in the bottom right corner to get in touch.
🏃 Onboarding Steps
Connect your LinkedIn account
Click the SHIELD Chrome Extension in the top right corner of your browser.
Insert your license key from the onboarding email you have received from us.
Read and confirm our terms and click Verify to connect your LinkedIn account to SHIELD.
🤖 Account Basics
Change profile photo
Keep your SHIELD account up to date by changing your profile photo.
Once logged in, here's how.
1. At the top right, click your name/avatar
2. Select file under Avatar and choose a photo from your computer. Then click Start Upload.
Change your email address
Change your password
Currently we do not support changing passwords.
To up your security across the internet we do recommend using a password manager like 1Password or LastPass (no affiliation).
Log out of SHIELD
Should you want to log out of SHIELD, click your name/profile in the top right corner.
Under Exit, click Logout.
System requirements for SHIELD
You can register an account from any device and from any browser.
You need a Chrome Browser to connect your LinkedIn account to SHIELD (See "Connect your LinkedIn account" under Onboarding Steps).
After verifying your LinkedIn account you can log in to SHIELD from any device and from any browser, at any time.
Manage billing information
Manage your billing information and keep your card details up to date so your SHIELD subscriptions stays active.
Here's how to update your billing information:
1. Click your name/profile in the top right corner.
2. Choose the tab Billing
3. Add/change card details.
Can I pay for others?
Paying by Purchase Order
- Email address for admin and billing
- Your billing address
- Number of licenses you would like to purchase
- Currency you prefer to pay in
- Payment type: bank transfer
VAT-Exempt Invoices and Payments
How to redeem your SHIELD promo code
Got a promo code for SHIELD? Here's how you can redeem it.
Upon signup, add your promo code to the "Coupon (optional)" field.
You will see a positive confirmation if the code worked.
Your discount will be applied on your first invoice after your trial.
How to cancel your SHIELD subscription
If you wish to cancel your subscription, click your name/photo in the top right corner. Go to Billing, and cancel your subscription under Plans.
How can I get a refund?
If you cancel your SHIELD subscription within 3 days of the purchase, you are eligible for a full refund. Here's how to apply for a refund:
1. Log in to your SHIELD account on https://analytics.shieldapp.ai
2. Click your name/photo on the top right and select Billing.
3. Click Cancel next to your subscription plan and confirm you want to cancel your active subscription.
Once this is done, please contact our support team (email@example.com) with the refund request and provide your payment receipt or order reference ID.
How do I cancel my account?
To cancel your account click your name/photo in the top right corner. Select Billing and Cancel your subscription under Plans.
🤕 Common Issues
Chrome Extention says 'undefined'
Ok, buckle up. This is quickly fixed! 💪
1. First log out and back in to your LinkedIn account.
2. Then restart your Chrome browser.
Now click Verify in the SHIELD Chrome Extension.
Say goodbye to spreadsheets
SHIELD automatically collect, visualize and store content, profile and network statistics - historically, over time, and in real-time. Just connect your data and SHIELD visualize your most important metrics. Unlock key activity insights and improve consistently.
Learn what works 👨🎓
See how your content performs and if you are improving.
Improve consistently 📈
Get more attention, views and quality engagements from understanding your current LinkedIn activities.
Unlock growth! 💰
What you do on LinkedIn matters. Learn what is happening and start getting business results from LinkedIn by joining SHIELD today.
Trusted by Influencers and Thought Leaders
SHIELD is the chosen stats and analytics tool used by influencers and thought leaders to document and strengthen their presence on LinkedIn.
Understand what works and what doesn’t in a matter of minutes. Focus on creating content, engaging with people and build your brand while SHIELD works in the background collecting data to provide key growth insights.