Terms & Conditions
Last modified: Feb 01, 2019
While using SHIELD you agree that you are familiar with Terms and Conditions of our service and accept it.
These General Terms and Conditions (the "Terms") govern your use of the website www.shieldapp.ai (the "Website") and all associated websites linked to such domain or services associated with SHIELD’s Platform ("Platform").
YOU HEREBY AGREE TO THESE TERMS.
SHIELD reserves the right to modify, add, or remove sections of these Terms at any time. It is your responsibility to check these Terms before using the Website and/or Platform. Your continued use of the Website and/or Platform after any changes to these Terms means that you accept the Terms and changes.
As long as you comply with these Terms, SHIELD provides you with a personal, non-exclusive, non-transferable and limited right to use the Website and Platform in accordance with these Terms.
By creating a profile ("Profile") and/or logging in to the Platform, you agree that you are entitled to create a Profile, log in, and / or use the Profile as well as having full authority to use the information you enter, and that you are of age, and over, 18 years.
By creating a profile (“Profile”) and/or logging in to the Platform, you also agree to our Data Processing Agreement, where you as a user become Data Controller, and we, as service provider, become the Data Processor.
SHIELD is an online B2B tool used to visualize individual performance on social media as well as team performance in Employee Advocacy initiatives. SHIELD is therefore to be considered an additional dimension to social media accounts providing the user with extra features and visualizations based on the user’s own data.
Despite being a B2B service, the employees of the business customers of SHIELD will have access to certain features and information on the Platform.
Support on the Platform may be provided by approved Partners of SHIELD through a transaction between the Partner and customer/user outside the Platform. These third party supporters will need their own license to have obtain platform access.
You may not use the Platform to any crime or unlawful event.
When you create a Profile, we collect your profile information from the connected social media account(s) and use this information for your Profile on the Platform. This information can always be updated or changed through your social media account(s), as SHIELD merely acts as a lense through which your social media account(s) are viewed. You represent and warrant that the information you enter on your social media account(s), which is collected and shown in SHIELD, and otherwise input in SHIELD, is true and do violate the rights of others.
All your information will be shown in SHIELD for indefinitely as long as your subscription and account remains active.
If you cancel your subscription or your account is terminated by SHIELD in accordance with the provisions of these Terms, your account will be deleted or made unavailable to you.
SHIELD will assist reasonably with providing you backups, but you agree that you are solely responsible for maintaining and storing your data and information that you make using the Platform and that SHIELD have no responsibility for losing and/or to keep your information.
To prevent unauthorized access, maintain data control and ensure the appropriate use of information, we have implemented commercially reasonable physical, technical and administrative control mechanisms to protect your information. We use standard security protocols and mechanisms to exchange sensitive data and information by encryption. Note, however, that no method of transmission over the internet, or method of electronic storage, is 100% secure.
You may be able to upload your own material. SHIELD shall not be liable for any loss or damage to such material.
We will not sell, rent, loan, trade, or in any other way disclose your information with third parties unless such disclosure is necessary to: (a) comply with a court order or other legal process; (b) protect our rights or property; (c) enforce our General Terms; or (d) promote our commercial interest, after which any third party, however, must be subject to the same confidentiality as ourselves.
In case SHIELD goes bankrupt: We have prepaid server space for 3 months. We will contact you short after, and afterwards you will be responsible for downloading your information and data within the 3 months.
Service and Support
We will use commercially reasonable efforts to provide our customers the agreed upon services. Subject to the terms hereof, we will provide our customers with reasonable technical support in accordance with our standard practice. We seek to respond to all feedback and support inquiries within (3) business days.
If any dispute arises between the parties using the Platform, SHIELD shall not have any liability with respect to such disputes. SHIELD shall also have no obligation to help mediate or pay any such dispute, or otherwise promote a solution to the dispute.
The material and services made available through the Platform is only services of general, and/or supporting character. The customer does not receive the Platform, a copy or part hereof, but only secure access to the Platform and its features.
SHIELD shall own and retain all right, title and interest in and to (a) the Platform and software, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with implementation services or support, as well as (c) any data that is based on or derived from the Customer Data and provided to the customer as part of the service, and (d) all intellectual property rights related to any of the foregoing.
SHIELD declines thus any responsibility concluded through the Platform.
You are responsible for maintaining the confidentiality of your information, account information, Profile information and password. You must notify SHIELD immediately of any unauthorized use of your Profile, or any other breach of security. Never give your information out. You should implement appropriate security measures to protect your computer, phone or equipment and to ensure your information is stored safely on your relevant units.
You may not use anyone else's password or Profile at any time or attempt to gain unauthorized access to the Platform. You agree to provide us with accurate, current, correct and complete information about yourself and your billing / payment information.
You agree that SHIELD shall be not responsible for any damage which you may suffer or incur as a result of:
indirect losses; shortcomings in the Platform or problems with internet coverage (including suddenly interrupted service); Web content or information accessed on our Websites or while using our service; information or communication that is blocked by a spam filter;termination or suspension of connected social media accounts; damage to your computer, phone, or damage to, or loss of information, materials, data, text, images, video, audio, or the like, as a result of the crash, whether this is malicious attacks, viruses, etc. or failure of our suppliers; force majeure conditions (e.g. weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike, war, terrorism or government orders or acts.
You furthermore agree that you will not, directly or indirectly:
reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Platform or any software, documentation or data related to the Platform; modify, translate, or create derivative works based on the Platform or any Software (except to the extent expressly permitted by SHIELD or authorized within the Platform).
Contact and newsletters
You hereby accept that SHIELD is allowed to contact you via the email and/or telephone number related to your Profile in order for us to support you, deliver news and information about the product as well as conducting research and marketing.
SHIELD is eligible to use, in our own marketing and sales, our customers, partners and pilot collaborations as reference. Our customers, partners and pilot collaborators otherwise agree to reasonably cooperate with SHIELD to serve as a reference account upon request.
SHIELD takes reasonable steps to protect and prevent unauthorized access to your personal information, but we cannot be responsible for the actions of those who get unauthorized access, and we make no guarantee that unauthorized access cannot happen.
Prices and payment
Prices are stated in the agreement you signed with SHIELD, or on the Website.
Payment will be done either by submission of invoice or by you entering your card details through an associated external payment service used on the Platform. Note that there may be charged fees by the payment services we use. The payment service will encrypt your card details and these are not saved or otherwise stored by SHIELD.
Upon payment, as mentioned above, you are aware that you are sign up for a subscription, and you will therefore be billed in accordance with the subscription you want or the agreement you signed with SHIELD.
Payment conditions, reminders, interest and fees for non-payment will follow the industry’s custom practice and the governing law.
SHIELD reserves the right to offer any kind of subscriptions, in which different functions, features, templates, addons and / or services may be available. We also reserve the right to change the prices thereof, at the earliest, with one months' notice.
Our subscriptions, rates, fees and terms of payment will be clearly indicated on the Website, Platform or via direct email.
We will also alert you to any changes in your subscription before the amendments enter into force.
You can always cancel your subscription through the Platform or by contacting us. Your subscription will run to the end of the current billing period from the day you properly notify us your cancellation.
SHIELD reserves the right at any time to modify or discontinue your access to the Platform (or part thereof) with or without notice and to cancel your subscription if we sense or detect violations of these Terms, misuse, attempted misuse or non-compliance with good practice in general.
SHIELD is not liable to you or any third party for any modification, price change, suspension or termination of the Platform.
You hereby accept and are aware that information you have provided other users of the Platform will remain in effect in such concluded agreement/contracts.
Waiver: No delay or failure to take action or decisions pursuant to these Terms shall be a waiver of any provision or right under these Terms.
Separate provisions: If any provision of these Terms is invalid or unenforceable under applicable law, such provision, and the rest of these Terms enforced to the fullest extent permitted by applicable law and the remaining provisions of these Terms continue in full force.
Transferability: These Terms and the rights which you obtain below are personal to you and may not be transferred, assigned or delegated to others. Any attempt to assign, transfer or assign these Terms or any rights hereunder shall be deemed invalid.
Governing Law: These Terms and your use of the Platform or the Website are governed by Danish law.
Venue: Any dispute arising under these Terms or as a result of your use of the Platform or Website shall be settled by the Copenhagen City Court
Our Data Processing Agreement is available upon request. Please reach out to receive a pre-signed version from us.
We use a range of subprocessors to deliver our services. Here’s an overview.
By using the SHIELD Analytics platform you agree to our General Terms and Conditions. Please read them carefully.